Privacy Policy

1. Introduction

At Leade, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead management platform and related services.

By using our service, you consent to the data practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

Information You Provide to Us:

• Account Information: Name, email address, phone number, company details
• Lead Data: Contact information, communication records, sales pipeline data
• Payment Information: Billing address, payment method details (processed by secure third parties)
• Communications: Messages you send to us, support requests, feedback
• Profile Information: Profile photos, job titles, preferences

Information We Collect Automatically:

• Usage Information: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Information: Access times, pages viewed, clicks, system activity
• Cookies and Similar Technologies: Session data, preferences, analytics information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, maintain, and improve our lead management platform
• Account Management: To create and manage your account, process payments, provide support
• Communication: To send service updates, security alerts, support messages
• Analytics: To understand usage patterns and improve our services
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and resolve disputes
• Marketing: To send promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Hosted on secure, SOC 2 compliant cloud infrastructure
• Employee Training: Regular security training for all team members
• Incident Response: Procedures for handling security incidents

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active
• Lead Data: Retained as long as you maintain it in your account
• Usage Data: Typically retained for 2 years for analytics purposes
• Support Data: Retained for 3 years to provide ongoing support
• Legal Requirements: May be retained longer if required by law

After account deletion, we may retain some information for legal compliance, fraud prevention, and safety purposes.

7. Your Rights and Choices

You have several rights regarding your personal information:

To exercise these rights, contact us at [email protected] or through your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

9. Third-Party Services

Our platform may integrate with third-party services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies:

• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Email services (SendGrid, Mailchimp)
• Cloud storage providers (AWS, Google Cloud)
• CRM integrations (Salesforce, HubSpot)

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU data transfers
• Privacy Shield certification (where applicable)
• Adequacy decisions by relevant authorities
• Other lawful transfer mechanisms

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Providing an in-app notification

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: